We endeavour to deliver a service of the highest quality that will improve and sustain the service user’s overall quality of life.
- To ensure that the service is delivered flexibly, attentively and in a non-discriminatory fashion while enabling the service user to make informed choices and to take risks.
- To ensure that each service user’s needs and values are respected in matters of religion, culture, race or ethnic origin, sexuality and sexual orientation, political affiliation, marital status, parenthood and disabilities or impairments.
- To ensure that the Care Service in whole is delivered in accordance with agreed Purchasing Contracts / Care Agreements.
- To manage and implement a formal programme of staff planning, selection, recruitment, training, and personal development to enable service user care needs to be met.
- To match the nominated Care Worker as closely as possible with the service user and respect the need to change the Care Worker in the event of subsequent non-compatibility.
- To manage the Care Service efficiently and effectively to make the best use of resources and to maximise value for money for the Purchaser of the Service.
- To undertake a Risk Assessment of Environmental Health & Safety hazards within the home of each new service user, and to ensure that areas of concern are duly reported to the Purchaser of the Service.
- Such Risk Assessments will consider the right of the service user to take risks.
- To ensure that all service users receive written information on the Organisation.
- Procedure for Handling Complaints, Comments and Compliments, and how to use it.
- Promote and encourage a united feeling of identity where staff feel valued and are treated with trust, integrity, and respect.
